Car Leasing

Insight Republic was asked to help a company in the car leasing industry to review how effective their service approach to their customer is and if there’s any need for change.

We started an immersion moment for the customer teams, educating them how to connect in a way to extract insight.

We learnt that the company needed to urgently review key elements of their service approach and we helped them to specify a project agenda which is now in implementation.

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